Shipping and Return
By placing an order
through KLFRESH you will be agreeing to the terms below. These are provided to
ensure both parties are aware of and agree upon this arrangement to mutually
protect and set expectations on our service.
GENERAL
Subject to stock
availability. we try to maintain accurate stock counts on our website but from
time-to-time, there may be a stock discrepancy and we will not be able to
fulfill all your items at the time of purchase. in this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for
us to process a refund.
SHIPPING COSTS
Shipping costs are
calculated during checkout. Orders exceeding the minimum purchase value will be
shipped for free.
CHANGE OF THE DELIVERY ADDRESS
For a change of delivery
address request, you can change the address at any time before the order has
been dispatched.
ITEMS OUT OF STOCK
If an item is out of
stock, we will cancel and refund the out-of-stock items and dispatch the rest
of the order.
DELIVERY TIME EXCEEDED
If the delivery time has
exceeded the forecasted time, please contact us so that we can investigate.
TRACKING NOTIFICATIONS
Upon dispatch, customers
will receive a tracking link from which they will be able to follow the progress
of their shipment based on the latest updates made available.
CANCELLATIONS
For Cancellations,
please contact our customer care service +91
9645537374
REFUND
If the
shipment has been dispatched and customer requesting for cancellation, then the
cancellation will not be accepted, and the amount will be detected from the
customer. However, if the reason is found to be genuine then the amount will
refunded deducting the delivery charges.
If you
return the item that you received defective, damaged, or incorrect you will be
refunded full amount.
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PAYMENT METHOD |
REFUND METHOD |
REFUND TIME |
CASH ON DELIVERY/PAY ONLINE |
E-WALLET |
IMMEDIATE |
PAY ONLINE |
Bank |
5-10 Days |
CUSTOMER SERVICE
For all customer service inquiries, please
submit an inquiry AT customercare@klresh.com