Shipping and Return

By placing an order through KLFRESH you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

GENERAL

Subject to stock availability. we try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. in this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

SHIPPING COSTS

Shipping costs are calculated during checkout. Orders exceeding the minimum purchase value will be shipped for free.

CHANGE OF THE DELIVERY ADDRESS

For a change of delivery address request, you can change the address at any time before the order has been dispatched.

ITEMS OUT OF STOCK

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

DELIVERY TIME EXCEEDED

If the delivery time has exceeded the forecasted time, please contact us so that we can investigate.

TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available.

CANCELLATIONS

For Cancellations, please contact our customer care service +91 9645537374

REFUND

If the shipment has been dispatched and customer requesting for cancellation, then the cancellation will not be accepted, and the amount will be detected from the customer. However, if the reason is found to be genuine then the amount will refunded deducting the delivery charges.

If you return the item that you received defective, damaged, or incorrect you will be refunded full amount.

CUSTOMER SERVICE

For all customer service inquiries, please submit an inquiry AT customercare@klresh.com